Onboarding Guide 

Getting Started With Vendy

Vendy makes it easy to buy, sell, and receive payments on WhatsApp. We have various
products that cater to diverse businesses.
These solutions include:
SME/ Merchant App: Our user-friendly mobile and web application caters to social
commerce, micro, and small businesses. With this app, businesses can easily
accept & request payments from their customers across Nigeria.

WhatsApp Payment API: Vendy offers a specialized WhatsApp payment API
designed for corporates and large enterprises operating on WhatsApp. This
integration enables businesses to accept payments directly through WhatsApp,
providing a convenient and secure payment channel for their customers.
To create an account, simply visit https://dashboard.myvendy.com/login and fill out the
the required information. Once submitted, you'll gain access to the onboarding pack
(signup page, business registration, KYC verification, and demos illustrating how the
dashboard works)

Dashboard

Customized WhatsApp Terminals

Our customized WhatsApp terminals enable your customers to access your inventory to
place orders, generate invoices, and make payment on WhatsApp.

Here’s an example of how these terminals work below:

Payment Methods

Your customers enjoy a wide array of payment methods on WhatsApp when completing
transactions.

Inventory

Vendors can manage their inventory with ease on their dashboards.

Payout Account

A Payout is an account you create on the app using your preferred bank account or mobile money wallet. It serves as the destination where withdrawals initiated on the app are deposited. Here's how to create one:
  • Click on setting.
  • Click on “Add a Payout Account”.
  • Click on the plus sign and select your preferred payout destination.
  • Select your preferred Bank account or Mobile Money Wallet.
  • Fill in your details.
Your payout account has been successfully set up.

Initiating A Withdrawal

vendy withdrawal demo

Step 1: Click on the Balance icon at the bottom of the home screen of the App.

Step 2: Select the account you would like to withdraw from.

Step 3: Enter the amount you would like to withdraw..

Your money is safely withdrawn and deposited successfully.

CHECKMARKS

Green Check-mark- Successful Payout

Amber Check-mark- Pending Payout

Red Check-mark- Failed Payout

Security

Our unwavering commitment to the safety of your data is reflected in our compliance with
industry standards;

  • We are PCI-DSS compliant,
  • ISO 27001 certified
  • Licensed by the Central Bank of Nigeria.
  • We employ robust encryption techniques, conduct regular internal tests, and
    ensure our data and information security policies are up to date.

This enables us to stay ahead of emerging threats and safeguard both Vendy's
infrastructure and our valued customers’ data.

Pricing Plans

Explore our subscription plan tiers to discover the offers and pricing. When you opt to pay for more than one month, you enjoy: 15% for 3 months, 20% for 6 months and 25% for 1 year period. vendy pricing plans  

Support

There are several support channels available to you;

We have a well-detailed Help Centre with answers to the most common questions about
Vendy. You can find it here

FAQs

What are the payment fees associated with Vendy?

Payment fees vary depending on the payment method used and are detailed in the pricing
schedule. Also, we charge a N10 flat fee for payout.

What is the typical response time for support inquiries?

Response times may vary depending on the nature and complexity of the inquiry.
However, Vendy strives to provide timely assistance to all users.

How does Vendy ensure the security of user data and transactions?

Vendy is committed to maintaining the highest standards of data security and compliance.
This includes adherence to industry standards such as PCI-DSS compliance, ISO 27001
certification, and regulatory requirements set by authorities like the Central Bank of
Nigeria.

How can I share my terminal link with customers?

You can upload it across your social media channels or various points of communication
with your customers.

How can I manage orders through Vendy?

Through your Vendy dashboard, you can manage and monitor orders placed by
customers.